Terms of Use
These terms apply to your use of the Prime Weight & Vitality app ("Prime"). By using Prime you agree to them. If you don't agree, please don't use the app.
Not medical advice
Prime is a general wellness and habit tool. It doesn't diagnose, treat or prevent any medical condition, and it isn't a substitute for advice from a doctor or registered dietitian. Talk to a physician before starting any weight-loss or exercise program, especially if you're pregnant, nursing, have a medical condition or take medication. Stop and seek medical help if you feel unwell.
Eligibility
You must be at least 18 years old to use Prime. You're responsible for entering accurate information about yourself and your daily logs.
Subscriptions
- Subscriptions are available monthly or yearly. Prices are shown in the app before you buy and may vary by country.
- New subscribers may receive a free trial. If you don't cancel before the trial ends, your Apple ID is charged the subscription price.
- Payment is charged to your Apple ID account when you confirm the purchase (or when the free trial ends).
- Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the period ends.
- You can manage or cancel your subscription in your Apple ID account settings at any time. Cancelling stops future renewals; it doesn't refund the current period.
- Refunds for subscriptions are handled by Apple under Apple's policies.
Pay-per-result milestone plans
A milestone plan is a one-time App Store purchase that covers one 5 lb weight-loss milestone (for example, milestone 1 = your first 5 lb). Your milestone plan stays active until you have lost that 5 lb — no matter how long it takes. Each milestone is a separate purchase with its own price, shown in the app before you buy, and each milestone can be purchased only once.
- Eligibility: your first milestone is available if your BMI is over 25. Any milestone, first or later, is available only if losing its 5 lb keeps your BMI at 20 or above.
- Your goal is separate: on every plan you can set your own weight-loss goal, as long as it keeps your BMI within the healthy range (18.5 or above); the app advises against goals that would take your BMI below 20. Milestone plans need a goal of at least 5 lb. A milestone always covers 5 lb; changing or reaching your goal doesn't change the milestone you paid for.
- Tied only to body weight: a milestone is checked each time you log your weight, and is reached once your average weight over the last 7 days, from at least 3 weigh-ins, is 5 lb below your weight when you bought that milestone. A single day's reading can't end the plan early. Any target day shown is an estimate, not a deadline.
- No further charge until the milestone is reached: there is no expiry, no renewal, and no additional charge until you have lost the 5 lb and choose to buy the next milestone.
- Gradual release: milestones are released over time in app updates, so the next milestone may not be available yet when you reach one. In that case you can continue with a subscription.
- Accurate weigh-ins: you agree to enter your weight accurately and honestly, and, while a milestone plan is active, to skip no more than 2 days of weigh-ins in a row; on the third day the app asks for a weigh-in before you can continue. Milestone progress is based solely on the weights you log.
- No refunds: because your payment only ever covers a milestone you haven't reached yet, there are no refunds of milestone purchases. Requests about payments already made are handled by Apple under Apple's policies.
- Exclusions: milestone plans are not suitable during pregnancy, if a licensed physician has advised you to stop the plan, or for members who do not log their weight honestly in the app.
Acceptable use
Don't misuse Prime: no tampering with the app or its servers, no automated access, and no submitting false information to obtain a purchase entitlement.
AI estimates
Calorie and activity estimates produced by AI are approximations and may be wrong. Review and correct them before saving.
Changes and termination
We may update the app and these terms. If we make material changes, we'll update the date above and notify you in the app. You can stop using Prime and delete your account at any time.
Disclaimers and liability
Prime is provided "as is". Individual results vary and weight loss is not guaranteed. To the fullest extent permitted by law, our total liability for any claim relating to the app is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer protection law.
Governing law and disputes
Prime is operated from California, United States. These terms are governed by the laws of the State of California and applicable U.S. federal law, without regard to conflict-of-law rules. Before filing any claim, please email primeweight.support@gmail.com so we can try to resolve it informally within 30 days. If that doesn't work, either party may bring an individual claim in small claims court or in the state or federal courts located in California. If you live outside the U.S., you keep any mandatory consumer protections of the country where you live.
Notice for California users
Under California Civil Code §1789.3, California users are entitled to this notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210. Subscriptions follow California's Automatic Renewal Law: renewal terms are shown before you buy, and you can cancel online anytime in your Apple ID settings.
Apple
These terms are between you and Prime, not Apple. Apple is not responsible for the app or its content and has no obligation to provide support. Your use of the app is also subject to Apple's Standard Licensed Application End User License Agreement.
Contact
Questions or support: primeweight.support@gmail.com.