Support

Need help? Email primeweight.support@gmail.com. We reply within 2 business days.

Money-back claims

Email us within 30 days of your adjusted target day with the email or Apple/Google account you signed in with. We check your verified log and, if you qualify, pay your refund by PayPal or bank transfer within 30 days. See the Terms of Use for the full guarantee.

Subscriptions

Manage or cancel Prime Pro anytime in Settings → your name → Subscriptions on your iPhone. Subscription refunds are handled by Apple at reportaproblem.apple.com.

Restore purchases

On a new phone, sign in with the same account in Profile to bring back your plan and history, then tap Restore purchases to reactivate Prime Pro.

Delete your data

Go to Profile → Delete account & all data. This permanently removes your data from your phone and our servers.